How can we help?

edwardandlawsen is an online fashion brand focused on timeless, versatile clothing designed for everyday wear.

Our online store primarily serves customers throughout the United States, with a focus on a straightforward shopping experience, clear shipping information, and accessible customer support.

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order enters processing or fulfillment.

Once an order has entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.

If your order can no longer be cancelled, you may request an eligible return after delivery in accordance with our Return & Refund Policy .

Yes.

edwardandlawsen offers free standard shipping on all orders within the United States, with no minimum purchase required.

For complete details, please review our Shipping Policy .

Orders are typically processed within 1–2 business days.

Once your order has been processed and shipped, standard delivery typically takes 3–5 business days.

The total estimated delivery timeframe within the United States is therefore 4–7 business days.

Business days are Monday through Friday and do not include weekends or public holidays.

Once your order has shipped, you'll receive a confirmation email with available tracking information.

At this time, we ship exclusively within the United States of America.

If we expand our shipping destinations in the future, the available countries will be displayed on our website and during checkout.

Once your order has been shipped, you will receive available tracking information by email.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have questions about your shipment, contact us at support@edwardandlawsen.com and include your order number.

First, please review the tracking information provided with your shipment.

Occasional delays may occur because of carrier disruptions, severe weather, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

If your order is significantly delayed or the tracking information has not updated for an extended period, contact us at support@edwardandlawsen.com with your order number.

Our team will review the available shipping information and assist you.

Please first verify your shipping address, check around the delivery location, review any information provided by the carrier, and check with household members or neighbors where appropriate.

If you still cannot locate the package, contact us at support@edwardandlawsen.com with your order number.

Our team will review the available delivery information and assist you where reasonably possible.

We accept eligible returns within 30 days of delivery.

To qualify for a standard return, the item must:

• Be unworn and unused beyond reasonable inspection or fitting.
• Be in the same condition in which it was received.
• Be free from stains, odors, damage, alterations, or signs of misuse.
• Include original tags and labels where applicable.
• Be returned in its original packaging where reasonably applicable.

For standard returns due to fit, size selection, change of mind, or personal preference, the customer is responsible for arranging and paying the direct cost of return shipping.

We do not charge restocking or return processing fees.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact our customer support team before returning it so we can provide the appropriate instructions.

Approved refunds are processed to the original payment method within 10 calendar days after the returned item has been received and inspected.

For complete eligibility requirements and return instructions, please review our Return & Refund Policy .

To request a return, contact us at support@edwardandlawsen.com .

Please include your order number, full name, the item you wish to return, and a brief explanation of your return request.

If the product is damaged, defective, or incorrect, please also include clear photographs of the issue.

Our support team will provide the appropriate return instructions and designated return address.

Please do not send a return before receiving return instructions from us.

For standard returns due to change of mind, fit, size selection, or another personal-preference reason, the customer is responsible for the direct cost of return shipping.

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, edwardandlawsen will cover reasonable return shipping costs where a return is required.

Approved refunds are processed to the original payment method within 10 calendar days after the returned item has been received and inspected.

Your bank or payment provider may require additional time for the funds to appear in your account.

Yes. We accept exchange requests for eligible items within the 30-day return window, subject to product, color, and size availability.

If you would like a different size or color, please contact our customer support team before returning your item.

For exchanges due to size selection, fit, color preference, or another personal-preference reason, the customer is responsible for return shipping costs.

If a direct exchange is unavailable, we may ask you to return the original item and place a new order for the desired product.

If an exchange is required because the original item was damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can provide the appropriate resolution.

Please contact us as soon as possible at support@edwardandlawsen.com .

Include your order number, a brief description of the issue, and clear photographs of the product and, where reasonably necessary, its packaging.

We will review the issue and provide the appropriate next steps.

Depending on the circumstances, this may include a replacement, refund, or another appropriate resolution.

We accept the payment methods displayed during checkout.

Available payment options may vary depending on your device, location, and the payment services currently enabled on our store.

You will be able to review the available payment methods before completing your purchase.

For additional information, please review our Payment Methods page.

Payments are processed through Shopify and the secure payment providers available during checkout.

edwardandlawsen does not generally receive or store complete credit or debit card details on its own website.

For more information about how personal information is handled, please review our Privacy Policy .

Our customer support team can be reached at:

Email support@edwardandlawsen.com

Support hours Monday–Friday, 9:00 AM–5:00 PM ET

All times are based on U.S. Eastern Time (ET).

Typical response time Within 1–2 business days.

Please include your order number when contacting us about an existing order.